A Global Team for
Customer Service & Support

Global support is available for all our valued customers. With offices and experienced team members and product experts across 6 continents, we are committed to providing all Aucerna customers with the industry's best service and support.

For product-specific documentation please login to the Aucerna Client Portal. There you can also access support materials such as downloads, training and training videos, a knowledge base and online help manuals for all of your Aucerna products.

We look forward to helping you wherever you are across the globe!

Aucerna Contact Support


(Telephone support is available during local regular operating hours, click to call on mobile).

North America, South America: 1.403.770.6070
Toll Free: 1.866.856.9544
Europe, Middle East, and Africa: +44.207.901.3710
Asia, Australia: +61.7.3148.6728
Email: support@aucerna.com

Product Specific

Product Contact Email
Enersight support@aucerna.com
Val Nav valnavsupport@aucerna.com
Aucerna Execute (AFE Nav) executesupport@aucerna.com
Generwell generwellsupport@aucerna.com
PlanningSpace, Esi.Manage,
Cash, Plan, aX, cX,
Aucerna Portfolio.
PetroVR petrovrsupport@aucerna.com
Aucerna Reserves (PetroLook) reservessupport@aucerna.com
All Training Requests training@aucerna.com

Submit a
Customer support enquiry

Client Portal